[As of 30/09/15]
Seeing as there are a number of items I have on order with my suppliers and, in some cases, some are suffering extreme delays so I figured it’d be a good idea to have this post as a means of giving real-time updates on the status of said items.
Now, I have had a number of e-mails and communications with customers – some polite and understanding. Others not so. I have even had the accusation of running a false store front (despite the fantastic feedback on eBay, the Facebook page and the store itself…) so I thought this would also be a good idea in the name of transparency and to build an element of trust for customers who have never bought from me before and these form their first purchase or they may have heard of such issues.
As much as I’d love to be able to dictate to Funko and/or my suppliers what’s what in the world of distribution, I can’t. I have no control over such matters and can only pass the information on.
I have had some issues with customers demanding refunds and, due to the nature of their purchase(s) this is not possible (as per the terms and conditions that they agree to upon completion of the checkout process)
I understand how frustrating delays can be. Trust me, I know from both sides of it being a consumer and a retailer. So, without further ado, here is the latest I have on the items subject to delays:
First up, and the biggest thorn in my side is the SDCC 2014 Unmasked Deathstroke. There is no ETA on him at the moment but I have been assured he will be coming in. He’s the biggest pain for me due to the fact a large number of folks are awaiting him…including myself for my own personal collection!
EDIT: Deathstroke orders cannot be fulfilled as stock cannot be acquired. Please read this post for more details.
SDCC 2015 Grinning Ultron is incoming and should be here this week.
Rapunzel (with Frying Pan) is continuously being chased.
Ghostbusters Vinyl Idolz are unavailable – all affected customers have been contacted and refunded.
Next up: Winged Castiel. I had a batch in a while back and, since then, he seems to have grown even more popular meaning that there’s a few I am waiting for to fulfil a number of orders. More were expected by the end of April but I am awaiting an update on this as, obviously, we’re past that point now.
Dancing Groot and Gold Smaug have also suffered delays since the last batches were in. As with Castiel, above, they were expected by the end of April and are pending an update.
I will sticky this post so it’s easy to navigate to and update it as and when I have further info!